instantVoB

Integrity Billing is an insurance benefits verification service that helps hospitals, substance use facilities, mental health centers, and individual practitioners reduce the amount of unpaid bills sent to collections because of a patient’s lack of insurance. When insurance is verified, patients can choose and receive suitable treatment without wondering if it will be covered by their plan. And when active coverage is confirmed, patients can continue receiving uninterrupted, ongoing care. When this process is held up, patient care may be compromised. The insurance specialists at Integrity Billing have been assisting their clients with this complicated process for a long time over the phone and through email, but they knew there had to be a way to streamline and speed up the process using software. This desire for growth lead to the innovation of instantVoB.

instantVoB is a web-based, healthcare app powered by multiple data sources to provide instant results and real-time updates about the status of a patient's health insurance coverage. It's a two-tiered platform—one tier provides instant, yet limited information using several integrated, third-party APIs, and the higher tier that also provides more robust and detailed information via live insurance specialists which takes 20-30 minutes to obtain (called "iBot"). The software is also capable of handling admin reporting and automated subscription billing. All processes are performed with a strong emphasis on security—the data that flows through this product is completely encrypted, both in transit and at rest.

Because of this app's streamlined intake forms, menu selections, and information architecture, specialists at Integrity Billing are now able to provide the needed data much faster than before, increasing the admissions of patients at healthcare institutions nationwide. The healthcare specialists have been able to perform significantly more verifications due to the streamlined process and faster results.