Brightline InfoScreen Controller

InfoScreen Controller: Dynamic Boarding Assistance Software for Guest Service Agents (GSAs)

InfoScreen Controller is an innovative software solution designed to revolutionize how Guest Service Agents (GSAs) manage train boarding procedures, offering a seamless and efficient experience for both agents and guests. Developed specifically for Brightline Trains, InfoScreen Controller integrates advanced AI technology with real-time data to optimize the boarding process.

The core feature of InfoScreen Controller is its ability to read the current train schedule, including delays and cancellations, and track the precise location of each train. This ensures that GSAs have access to the most up-to-date information, reducing the potential for errors. By mirroring what guests see on wayfinding boards in stations, the mobile app, and the website, GSAs can maintain consistency across all communication channels, allowing them to anticipate guest needs and provide accurate, timely updates. InfoScreen Controller utilizes Samsung’s MagicInfo APIs for the wayfinding boards, switching between marketing videos, train schedules, and boarding calls.

When it's time to initiate boarding, GSAs can effortlessly select from predefined boarding calls, such as "Boarding All" or "Final Call." These calls are immediately displayed across all guest-facing platforms, ensuring clarity and consistency. With the help of ElevenLabs, InfoScreen Controller’s AI-driven text-to-speech technology further enhances the boarding process by generating audio announcements in real time to be played at the stations. This audio is not only precise but is also translated into three different languages, catering to a diverse and global audience.

By offering this multilingual capability, InfoScreen Controller ensures that all guests, regardless of their language proficiency, receive clear and understandable boarding information. This feature is particularly valuable in multicultural environments, significantly improving the overall guest experience.

In summary, InfoScreen Controller empowers GSAs with a reliable, efficient, and user-friendly tool that enhances the boarding process. By integrating real-time data, AI-generated multilingual announcements, and seamless communication across platforms, InfoScreen Controller sets a new standard for work and productivity in the transportation industry. It stands out as a cutting-edge solution that prioritizes accuracy, inclusivity, and customer satisfaction.