2023
Entrant Company
Category
Client's Name
Country / Region
StateFarm.com® — A neighborhood of convenience
StateFarm.com is our digital front door, helping to ensure seamless experiences through constant innovation of design and functionality, advancing self-service solutions for today’s tech savvy customers. Right from the start our home page works to meet needs with options for quoting, paying bills, filing and tracking claims, bundling policies, available discounts, and more. The result is a simple, intuitive, and convenient way for customers, 212 million this past year alone, discover how we can enhance their lives so they can focus on getting life back on track.
Always on our mind
The world has changed a lot in the last 100 years. State Farm has always taken a future-forward approach to developing products and solutions to meet our customer’s ever-changing needs. That’s truer today, than ever before.
Here’s how we’re there, when needed most…
Convenience offered online
o Refreshed Homepage- provides a cohesive, modern experience, highlighting self-service and product options
o Streamlined processes offering no login options allow for easy access
o Reliable quick start estimates and quoting options provide quality choices and convenience
o Quote Bundling simplifies shopping by offering multiple product processes and multiline discounts, combined into a single, seamless bundled flow
o Choices of coverage and savings options offer personalized customer experiences
o Customized billing and payment options enable customers to manage everyday life
o Secure self-service access to accounts and policies provide safety and convenience
o Personalized communication options (chat, text, email, call) creates choices to meet customers where they are
o Full-service Claims experience provides convenient assistance from filing a claim to options for payouts
o Knowledge building tips and tools provide customers with information to make the right choices
Like a Good Neighbor, StateFarm.com is there. Quality products, future-forward solutions, online convenience.
Credits
Entrant Company
Databricks
Apps & Softwares - Best User Interface / Experience
Country / Region
United States
Entrant Company
Leo Burnett Malaysia
Video / Online Video (Single) - Entertainment
Country / Region
Singapore
Entrant Company
You Zhang
Digital Illustration (Campaign) - New Category (Digital Illustration - Campaign)
Country / Region
United States