For Southern California Gas Company, the determination of the varying levels of corrosion on an exposed gas pipe was a subjective application of gas standard protocols. While employees could agree on egregious examples of corrosion which would require pipeline replacement, gas standards required employees to evaluate and codify more intermediate examples of corrosion for which clear-cut examples were not readily available. Is the corrosion light, medium, or heavy? Shallow or deep? Isolated or Frequent? Through interactions that give employees the opportunity to compare the differences between categories, eLearning provides SoCalGas employees clear-cut, visual examples that help them define what they observe on the exposed pipeline, and then guides them through the process of documenting those findings.
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