My Supports: Designing For Real Lives

MySupports.com.au is a purpose-led, user-centred website designed to support, inform and empower people navigating the NDIS (National Disability Insurance Scheme), as well as the families, professionals, and support workers who support them. The platform reflects My Supports’ progressive values, lived-experience leadership, and strong community presence across Australia, delivering a digital experience that feels both human and accessible.

Customer journey mapping and content strategy shaped a clear information architecture that guides users through the NDIS journey, helping them understand their options, discover relevant services, and take confident next steps. Distinct pathways ensure that participants, carers, referrers, and potential staff can quickly find what matters most to them.

Visually, the site uses rounded elements, layered imagery and gentle motion to create a sense of warmth, calm and approachability. Brand colours and interactive homepage elements reinforce identity and emotional connection, while key sections highlight My Supports’ commitment to community, inclusion, and meaningful support.