Statefarm.com 2023-24

StateFarm.com® — Innovative solutions for everyday challenges

Statefarm.com is leading the way in providing customer-focused solutions for consumers. The site offers options for quoting, paying bills, filing and tracking claims, bundling policies, offering discounts, and more. Self-service features and communication options such as text, 24hr call centers, chat assistance and agent availability demonstrate our continued commitment to the customer.

This past year alone, statefarm.com:

· Served more than 246M customers

· Enabled customers to pay 27.5M bills online

· Enabled customers to view 8.7M claims online

· Provided customer 10.7M quotes online

With customers as our #1 priority, we innovate constantly, offering online solutions to meet needs. Here are just a few of the options provided:

o Guest options for easy access to simple transactions.

o Quick start estimates and quoting options- provides quality choices and conveniences

o Quote Bundling- simplifies shopping by offering multiple product processes and multiline discounts, combined into a single flow

o Choices of coverage and savings options- offers personalized customer experiences to meet individual needs

o Customized billing and payment options- offers flexible options to manage everyday life

o Secure self-service access to accounts and policies- provides safety and convenience

o Personalized communication options (chat, text, email, call)- creates choices to meet customers where they are

o Full-service Claims experience- provides convenient assistance from filing a claim to options for payouts

o Knowledge building tips and tools- provides easy access to helpful tips, tools and FAQ’s

A digital gateway to State Farm products and services online since 1995, Statefarm.com continues to expand and evolve to meet customer needs. Advances in technology and communications, along with a focus on experience design, is allowing us to simplify insurance and serve more customers in more ways today and tomorrow. “Like a good neighbor, State Farm is there.”