Vega Awards Platinum Winner Winner

2023

State Farm Mobile App 2023

Entrant Company

State Farm Insurance Company

Category

Apps & Softwares - Integrated Mobile Experience

Client's Name

Country / Region

United States

The State Farm Mobile App enables millions of people access to tools, guidance, and support in a simple, intuitive app. We’ve built a unified mobile solution that provides convenience, when needed most. The app provides easy access to request a quote, pay bills, and access insurance cards along with enhanced recovery features like filing a claim, requesting roadside assistance, selecting a repair shop, securing a rental car, and more. Our app continues to evolve each year based on meeting customer's needs. This past year alone, the State Farm Mobile App helped serve more than 12.6 million customers.

State Farm developed the app to ensure both iOS and Android best practices were incorporated so the app performs seamlessly. Our designs are based on consumer testing, user feedback, and a consistent user focus throughout. Integration with the Apple watch and mobile bill pay, using Apple and Google Pay, offer up-to-date solutions for today’s tech savvy customers. In addition, the app provides convenient access to policies, making payments, submitting claims and more… providing self-service options, intuitive services and shopping experiences that continue to demonstrate our commitment to the customer.

Product features offering customer convenience include:

· Convenient and secure access - offering facial recognition and touch-ID login options

· One-step, self-service options that don’t require a login (one time pay, ID cards, preference updates)

· Integration with the latest technology for on-the-go convenience (Apple watch)

· Mobile Bill Pay using Apple and Google Pay

· Secure self-service access to accounts and policies * Personalized communication options (chat, text, email, call, Apple Business Messaging)

· Customer Messaging- push notifications provide status alerts keeping customers up to date on important topics like claims and billing

· Comprehensive Claims experience

· Google Maps Technology (accident location, roadside assistance, repair shop location)

· Knowledge building tips and tools

Credits

Senior VP - Enterprise Technology
Fawad Ahmad
Enterprise Technology Executive
Vijayasri Yerraguntla
Technology Directors
Collette Fung and Andy Reeser
Digital Experience Director
Todd Steinemann
Creative Director
Steven Jenner
Sr. Creative Director
Emrah Onal
Content Strategist
Christina Doherty
IT Product Managers
Jeff Fietsam, Jordan Leeper and Bryn Holevoet
Experience Design Practitioner
Ricky Thompson
Android Developers
Andrew Erickson, Christian Winger, David Hughes, Pinky Desai, Rob Thurwanger, Scott Anderson, Jesse Donahoo, Manthankumar Rakholia
iOS Developers
Christopher Beyler, Duane Christiansen, Eddie Koranek, Jeff Martin, Joshua Long, Travis Kessinger, Rachel Paturi, Pash DeVore, Nick Baker
Product Owner/Technology Analysts
Stacy Miller, Brittany Devore, Dana Reibling, Dan Tuggle, Edna Shelby-Lewis, Philip Miller, Michael Pelaccio, Ashley Ward
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