Vega Awards Arcturus Winner Winner

2022

BlueCross BlueShield of Tennessee Virtual Assistant

Entrant Company

BlueCross BlueShield of Tennessee

Category

Virtual / Remote Experience - Health / Fitness / Wellness

Client's Name

BlueCross BlueShield of Tennessee

Country / Region

United States

BlueCross BlueShield of Tennessee has integrated a chatbot into their member chat functionality. When a member logs into their portal, they can interact with the virtual assistant to handle tasks that are commonly asked by members. Leaning on our chatbot to do the heavy lifting on such tasks allows live agents more time to assist members with larger matters while also providing the member exactly what they need in a timely manner.

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