Vega Awards Arcturus Winner Winner

2021

Wisconsin MV1 Application

Entrant Company

NIC Wisconsin

Category

Website - Government

Client's Name

Wisconsin Department of Transportation

Country / Region

United States

The MV1 Application is a website that assists users through the completion of the MV1 form, which is one of the Wisconsin Department of Transportation’s (WisDOT) most used and most complex forms. The MV1 form is used by residents and businesses to title and register different types of motor vehicles in the State. The completion of the MV1 form requires users to navigate a myriad of choices and perform complex calculations to estimate their fees based on their selections. With all this complexity, approximately 30% of submitted applications were filled out incorrectly, which required WisDOT staff to manually correct forms and recalculate fees. In response, the WisDOT worked with NIC Wisconsin to create the MV1 Application. The Application is fully responsive and 508c compliant, which ensures it can be used regardless of device. The Application uses industry-leading graphic and UX mobile-responsive design to simplify complex administrative concepts using appealing icons to help users visually differentiate between vehicle types, license plate types, and usage types. The maintenance of the website is also seamless. WisDOT staff can modify the help fields in the MV1 Application in real-time. They can also enable or disable help text for any field in the application, as well as use an advanced search feature to immediately locate help text and/or fields from anywhere in the Application. All this can be done without the need for IT requests or the associated overhead of deployments. Within a month of launching the MV1 Application last year, WisDOT has experienced huge benefits. The MV1 Application recorded more than 900 downloads each day, which is nearly 3x the average daily downloads of the MV1 form itself. The MV1 Application has decreased MV1 form errors that require manual intervention by 20% and WisDOT has experienced a nearly 5,000 call decrease in customer service phone calls per day since the Application launched. All told, the MV1 Application has had an enormous positive impact on WisDOT’s resources.

 
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