Vega Awards Arcturus Winner Winner

2021

State Farm Mobile App 2021

Entrant Company

State Farm Insurance Company

Category

Mobile Apps & Sites - Best Visual Design

Client's Name

Country / Region

United States

Welcome to the redesigned State Farm mobile app! Our app delivers a simple, personal and intuitive experience to our customers when, where and how they choose to do business with us. We listened to our customers’ needs and integrated modern innovative technologies to provide them with an exceptional experience.

Through the app, customers can:

· easily and securely login to access all things insurance through features like facial recognition. And, they can access critical features like roadside assistance and insurance ID cards without logging in.

· enjoy a sleek new design on the Overview screen that ensures their key account notifications are front and center. And, with integration to Apple Watch, customers can check a message from their agent or pull up policy information on demand.

· file claims easily and effortlessly when “life” moments happen. Simply upload photos of damage and get a claim status any time by asking Siri to “check claims status” or access our claims milestone tracker.

· get support, which is just a chat away. Customers can also call, text or e-mail their agent. And, for technical assistance, we’ve teamed up with Apple Business Chat to provide state of the art help.

In the past year, 7.5M customers have been served through the app, and we are excited to bring even more capabilities in new and innovative ways. At State Farm, we’ve been in business almost a 100 years, and we remain committed to being there for our customers when they need us most.

Credits

Senior VP - Enterprise Technology
  Fawad Ahmad
Enterprise Technology Executive
  Vijayasri Yerraguntla
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