2022
BlueCross BlueShield of Tennessee Virtual Assistant
Entrant Company
BlueCross BlueShield of Tennessee
Category
Virtual / Remote Experience - Health / Fitness / Wellness
Client's Name
BlueCross BlueShield of Tennessee
Country / Region
United States
BlueCross BlueShield of Tennessee has integrated a chatbot into their member chat functionality. When a member logs into their portal, they can interact with the virtual assistant to handle tasks that are commonly asked by members. Leaning on our chatbot to do the heavy lifting on such tasks allows live agents more time to assist members with larger matters while also providing the member exactly what they need in a timely manner.
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